Return Policy

RETURN AND REFUND POLICY

 1. Cancellation
We accept order cancellation before the product is shipped . If the order is cancelled you will get full refund.  If the order is already shipped out, it is not able to be canceled and we'll confirm with you about further processing.

2. Repair
All our products come with 12-month warranty,  if products under this period, jewelerstoolsmall.com provides repair at no cost, but customer should take the shipping freight. If over this period, we will charge very low for repair.

How can i find the warranty on my products
The warranty information can be seen on our website, in the items information, under Warranty. While we keep a record of all sales and also of all listings even after the item is sold out, we suggest you keep a printed copy of the listing or invoice for warranty purposes.


3. Return Policy
1) We accept return of products. Customers have the right to apply for a return within 30 business days after the receipt of the product.
2) To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
3) Customers will only be charged  for shipping costs of returns (if the item is in good condition); No restocking fee to be charged to the consumers for the return of a product.

 
For Faulty Or Damaged Item
1) All products purchased from jewelerstoolsmall.com come with warranties and are fully guaranteed.
2) There are occasionally items that do not work as intended, or get damaged in transit. In the event of this happening with an item you have received, please email our Customer Service team and give a full detailed description of the problem, as well as your Order Number.
3) Depending on the problem our customer service team will determine how to resolve your problem with the minimum inconvenience to you.
4) If it is found that the item you received is faulty then we will exchange it at no cost to you. If we don't have this product in stock, then a full refund will be provided.
5) If you have received an item that is damaged it is important for the purposes of our insurance claims that you take digital photos of the carton as it arrives and also of the damaged articles. We will replace any items damaged in transit, at our cost, just as soon as we receive the damaged item back, or in many circumstances, as soon as we receive the photos. We apologise for any inconvenience.

Please Note
We will still accept your item if you no longer have the original packaging, just as long as it is according to our returns policy. However, we would prefer the original packaging. Please make sure the item is securely packaged so that it won't incur further damage in transit back to us.
This does not apply to items that are for exchange due to your choice. In these situations, complete and intact packaging is required including all tags, manuals and accessories. The product must be returned to us in as new condition.

About the Shipping Fee
If the product comes with quality issues and you apply for a return with our customer service, we will be responsible for the returned shipping fee.
If the product has no quality problems and you just do not want it any more, we are sorry that you have to be responsible for the return shipping cost.

How long does it take for me to get a refund?

It may take 1 to 2 weeks for your return to reach our warehouse. Once the item is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.

Note:
All return requests should be contacted by our customer service before shipping to our returned address. Thanks for your cooperation.