Return & Refund Policy
Return and Refund Declaration
14 days return or refund guarantee
Every order from Jewelerstoolsmall.com has a 14-day return or refund guarantee. This entitles you to claim a refund or replacement within 14-days of receiving your items. To make a claim, please follow one of the options below.
Cancellation Order
If you wish to cancel your order, please e-mail us as soon as possible. Only if the order is not handed over to carriers, it can be canceled. If the order is already shipped out, it is not able to be canceled and we'll confirm with you about further processing.
One Year Repair Warranty
Unless otherwise noted on the product page, the default product warranty period is one year starting from the date you receive the goods, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item(s), it will not be eligible for free repair, however, customers can return it at their own cost and pay a fee for the repair. Return shipping fees will be the customer's responsibility in such cases.
Situations When We Refund
Product issues
We are committed to providing you with high-quality items. However, if the product you received does not match the product you ordered, or the product has some quality problems. If you want to return or replace the product due to a product problem, please contact the customer service staff in time and provide videos or photos of the product problem. We will process the refund or exchange request within 14 working days after inspecting the product.
Item out of stock
If you purchase goods and we are unable to ship them out due to a stock shortage, we will contact you by E-mail. We will offer you the choice to either refund or wait for stock.
PayPal Issues
If your PayPal account name and address do not match your order's name and shipping address, we will email you for verification. If you do not reply to us within 14 business days, we will automatically refund the order.
Return Process
Please include the following information in the return package :
① Order number and product SKU of the item(s) you want to return.
② Shipping label (outside the package).
③ Reasons for return.
Please E-mail and show the item of the problem to us, for example, show the photos of item(s)quality-related issue or wrong size to us by E-mail.
We will refund you after we have received your package and inspected it.
When will a replacement be sent?
Replacements are treated the same way as that of new orders -- they leave our warehouses within 2 days. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.
How long does it take for me to get a refund?
It may take 1 to 2 weeks for your return to reach our warehouse. Once the item is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.
Note:
① We will do as much as we can in the outside package, however there are lots of uncertainties during the shipping, so when you receive the package, make sure to open it and check if everthing inside is in good condition. If not, please don't sign it and make a claim with the shipping company immediately, at the same time, inform us about the situation, we will assist you for the claim with our shipping agent.
② All return requests must be contacted by our customer service before shipping to our returned address. You return the item to our returned address without our permission. We will not accept your refund request.
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